A little help for
your next chapter.

Use the email address you signed up with. If you’ve forgotten your password, choose Forgot Password? on the app’s login screen to request a reset link. Check your spam folder if it doesn’t arrive.

If you still can’t get in, email shelfcare@massita.com with the message you see and your device type.

Open Book Clubs in the app. Choose Create New Book Club to start your own, or Join a New Book Club to explore. You can also join through an invitation from a friend.

Joining clubs is unlimited on every plan. Free and Plus include ownership of one active club; Extra includes up to five.

Make sure you’re signed in to the same ShelfCare account you used for the purchase. Open Profile > Your membership and use Restore purchases if needed.

If your access still looks wrong, contact us with your plan, purchase store, and the email address for your ShelfCare account. Avoid purchasing a second subscription while we help.

Go to Profile > Your membership > Manage subscription, or use your original store’s subscription settings:

• Manage Apple subscriptions
• Manage Google Play subscriptions

Deleting the app or your ShelfCare account does not cancel your subscription. For the full details on renewal, access, and refunds, read the subscription terms.

In the app, go to Profile > Update Profile > Delete Account, or use the account deletion page.

If you own an active club, transfer ownership or disband it first. Your account has a 30-day grace period before permanent deletion. You can restore it by signing back in through the mobile app during that time.

Read our privacy policy for details about deleted and anonymized data. Cancel any subscription separately through your store.

Email shelfcare@massita.com. For an app issue, include your device, app version, what you were trying to do, and a screenshot if it helps. For a club or content concern, include enough detail for us to find it.

Have an idea that would make your reading life easier? We’d like to hear that, too.